Return Policy

Return Policy

All orders are checked for defects before shipment. In an unfortunate case which you receive an unsatisfactory item, please contact us at us within 7 days of receipt with your order number, product code, name, address and reason for return/exchange. All other cases will only be eligible for a one-for-one exchange.

 

All Fashion
Kindly note that the apparels are to be hand wash by itself if it comes with sequins, beads, pearls, tangling accesories as it may damage other apparels during the wash.

Please note that the items are free-size in general, unless otherwise stated in a specific size. Customers are encouraged to make enquiry or check the respective measurements for each area before confirming you can fit in the item.

Sizing issue such as cannot fit in, too big or too tight or too short or long does not extend to any form of return nor exchange. Strictly no exchange for reasons relating to size is not what you should expect or should be able to fit in when it is smaller or bigger than it is perceived.

Measurements stated may vary 1-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.

What is an unsatisfactory item?

3/4✮  Fashion
Quality and material issues are subjective and we do not promise 100% similarity of depicted items as the actual item. Please contact us before purchase to reaasure your doubts. Generally, our illustrated items are 85% similar to the actual item.
- Item in the wrong colour or size.
- Item with manufacturing defect.
- Wrong item that was not in order.

 

5✮  Fashion
Please Allow 10% different in lighting due to Photoshooting
- Item in the wrong colour or size.
- Item with manufacturing defect.
- Wrong item that was not in order.

 

All Jewerleries & Watches

Please study the treatment and warranty. Click Here
The return policy of jeweleries and Watches will according to warranty and treament policy

 



Please note:
- The item is your responsibility until it is returned us. It must be returned to us in its original condition first
- The returned items will be verified by our quality control department before go further.
- The cost of returning the item to us is your responsibility.
- The item must be returned to us within 7 days of receipt.
- An item in a colour or size cannot fit (too short, too long, too tight or too loose etc) that is not up to your expectation is not considered a ‘wrong item’.
- A manufacturing defect does not include stray threads or removable dirt.
- If the defect is found to be inflicted after we have delivered the item, we will not be able to issue a refund or exchange. (e.g after washing the item or wearing the item and/or has obtained stains from elsewhere or damaged after washing with other apparels)